Faq's
Popular questions related to Premier Furniture, our Birmingham showroom and our online furniture store.
This section is designed to help make your visit to this website more enjoyable by answering some of the questions that our visitors and potential customers ask the most.
If you can't find the answer to your questions here, please send details of your query to us by email using the form provided here and we will answer it promptly. We will usually reply to email queries within one working day. If you prefer to speak to us directly please call us directly on 0121 328 2070 and we will be happy to help you in any way that we can.
Q. Do you have catalogues?
A. Due to the frequent changes in styles and fabrics we only offer catalogues in our Birmingham based showroom. You can view an extensive range of furniture here on our website.
Q. Do you have any showrooms?
A. Yes, we do have a large showroom in Birmingham which measures more than 27,000 square feet. If you are near to the West Midlands you may want to visit, however by searching through our extensive range of furniture Online you can avoid hours of travelling around from one showroom to another.
Q. How will you use the personal details that I provide when I place an order?
A. Premier Furniture (B'ham) Ltd has a strict privacy policy which ensures that we keep all customer information entirely confidential. We will never sell, rent or pass your details on to a third party. You can find out more about Data Protection and Privacy under our detailed terms and conditions.
Q. What should I do if I have an enquiry regarding a particular product?
A. You can contact us by email using the form provided here, or by calling our sales team on 0121 328 2070 (lines open between 10am until 6pm Monday to Saturday).
Q. How will you deliver the products that I order?
A. The prices shown on our website include free home delivery anywhere within the United Kingdom for orders above £250, there is a charge of £25 for orders below. Find out further details of our delivery policy.
Q. How do I pay for my goods online
A. We accept MasterCard, Visa, Visa Debit, Visa Electron, Solo and Maestro. Payments can be made with any of these cards through our online payment system which is carefully secured by sage pay.
Q. Do Premier Furniture's prices include VAT?
A. All prices quoted by us include VAT and there are no additional/hidden costs. All prices are subject to our terms and conditions.
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